FAQ

Return Policy: Item must be unworn, item is unwashed, item is unaltered, item has no makeup stains, item has no deodorant stains, item has no animal hair, item has no smells of smoke, items are not final sale, items fall within the date ranges specified in the Return Policy. If you answered YES to all of these, you will be eligible for a return. Please refer to the Return Policy below. 

EXCHANGE POLICY: Due to items selling out quickly, we do not offer exchanges. Customer is responsible for return shipping fees. Refunds will be in the form of a store credit that will be applied to your account for regular priced items (sale items are final--items ending in $0.99) that are postmarked by 14 business days of the delivery date. Once we receive your return, please allow 5-7 business days to process your return for store credit. 

DEFECTIVE ITEM: If you have received a defective item, please contact us at Virgo85designs@att.net within 2 business days of receiving your shipment. Please include written details about the defect and attach pictures.

FINAL SALE: No exceptions. All sales on SALE/CLEARANCE items are final (end in $0.99). All sales are final on all shapewear (shapers, leggings, shorts), jewelry, undergarments, hair accessories, hats, beanies, socks and eye wear. This is for hygienic purposes. 

DISCOUNT CODES: Discount codes must be applied at the point of purchase and can only be used while valid (no extensions). They cannot be added/applied after an order has been placed. 

ALTERING or CANCELLING AN ORDER: Once an order is placed by the customer, it cannot be altered or cancelled. Please follow the return policy for items that need returned (including an entire order). 

U.S. SHIPPING: All orders will be shipped (no local pickup). Items will ship via USPS within 5-7 business days. Original shipping fees are nonrefundable. Virgo85Designs is not responsible for items lost, stolen or damaged while in transit. Please contact your local USPS.